1.1 Artelier is committed to maintaining the security of Personal Information that you provide to us when you use our website located at www.artelier.com.au (“Site”).
“Personal Information” means information about an individual whose identity is apparent or can reasonably be ascertained from that information.
“Privacy Laws” means the Privacy Act 1988 (Cth), Privacy Amendment (Notifiable Data Breaches) Act 2017 (Cth), and the EU General Data Protection Regulation (to the extent applicable).
“Services” means the products and services offered by Artelier on our Site.
“Site” means the Artelier website located at <www.artelier.com.au>.
(a) the types of Personal Information Artelier collects and holds;
(b) how and when Artelier collects, discloses, uses, stores and otherwise handles Personal Information;
(c) the purposes for which Artelier collects, holds, uses and discloses Personal Information;
(d) how you may access your Personal Information, and seek correction of your Personal Information;
(e) how we store your Personal Information and keep it secure;
(f) how you may make a complaint, and how Artelier will deal with any such complaint.
4. The types of Personal Information we collect
4.1 We collect Personal Information for the primary purpose of supplying our Services and providing information to our users. This includes Personal Information such as your:
(b) business or company name;
(c) billing and shipping address;
(d) phone number;
(e) email address;
(f) date of birth; and
(g) payment details such as your credit or debit card details.
4.2 We collect Personal Information from you, including but not limited to, when you provide us with feedback, when you provide us with data about your purchase preferences, a password when you register with us, when you change your email preferences, when you respond to our surveys or offers, when you communicate with our customer support, and any other types of Personal Information you provide to us while interacting with us through your use of our Site.
4.3 We do not knowingly collect or process Personal Information of persons 13 years or younger. If you are under the age of 16, we request that you obtain and provide parental consent as required by the Privacy Laws.
5. Marketing and Advertising Communications
5.1 We collect your Personal Information including your email address for the primary purpose of providing our Services to you and also for secondary purposes relating to marketing and advertising communications, in circumstances where you would reasonably expect such use or disclosure.
5.2 We process Personal Information about your preferences in receiving advertising and marketing data from us and third parties. This marketing data may include your browsing and purchase history.
5.3 Where we collect your Personal Information for marketing and personalisation services, we use this marketing data to:
(a) deliver relevant Site content and advertisements to you and market and promote our Services;
(b) customise your experience of the Site according to your browsing preferences and user history.
5.4 You can ask us to stop sending you marketing messages by contacting us or following the opt-out links of any marketing messages sent to you.
5.5 We will obtain your express consent before we share your Personal Information with any third party for their own marketing purposes.
6. How we collect Personal Information
6.1 We collect Personal Information from you in a variety of ways, including when you interact with us electronically or in person, when you access our Site and when we provide our Services to you.
6.2 Personal Information may be provided by you directly or may be sent to us automatically when you visit our Site.
7. How we use your Personal Information
7.1 We use your Personal Information and you consent to us using your Personal Information to:
(a) provide you with our Site and Services;
(b) administer our business activities and internal record keeping;
(c) process transactions involving our business and through our Site where you have purchased our Services;
(d) manage, research and develop our Services including through data analytics;
(e) provide you with information about our Site and Services;
(f) communicate with you by a variety of measures including, but not limited to, by telephone, email, SMS or mail;
(g) meet legal, regulatory and compliance obligations; and
(h) investigate any complaints.
7.2 If you choose to withhold your Personal Information, it may not be possible for us to provide you with our Services or for you to access certain parts of our Site or for us to respond to your query.
8. Disclosing your Personal Information to third-parties
8.3 We may share your Personal Information with third-party service providers to help us provide our Services and to provide you with a payment platform.
8.5 If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our databases, together with any Personal Information and non-Personal Information contained in those databases.
9. How we secure your Personal Information and Data Breach
9.1 We are committed to ensuring that the Personal Information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data and to protect this data from misuse, interference, loss and unauthorised access, modification and disclosure.
9.2 A reportable “Data Breach” is a security incident where the integrity of Personal Information or Personal Data is compromised through being destroyed, lost, altered, corrupted, disclosed or accessed by an unauthorised person where it is likely to result in serious harm to any individual affected.
9.3 We have procedures and systems in place including a data breach incident response plan, specific data breach policies and procedures and personnel to deal with an actual or suspected “Data Breach” and will notify you and the applicable regulator in accordance with our obligations under the applicable Privacy Laws.
9.4 Please report any actual or suspected data breaches for investigation to Artelier by using the Contact Us section provided on our Site.
10.2 The types of cookies that we may use are:
(a) Functionality cookies. These are cookies which are essential for us to enable you to use our Site effectively. An example of this would be when you make a purchase on our Site or when you log into your account on our Site.
(b) Analytics cookies. We use these cookies to measure and analyse how customers use our Site. These cookies help us to monitor and improve the performance of our Site including through the use of data analytics for the number of visits to our Site and traffic sources.
(c) Customer preference cookies. These cookies allow our Site to record your choices and provide you with enhanced features such as news and updates relevant to your preferences.
(a) to bring you relevant content and improve user experience;
(b) to collect information such as your IP address and browser type, device information, and language;
(c) to analyse data about webpage traffic;
(d) for advertising and marketing purposes; and
(e) to perform data analytics and improve our Site.
10.4 You can configure your Internet browser to accept all cookies, reject all cookies or notify you when a cookie is set. If you disable cookies from being stored in your computer or on your device, you may not be able to use the full functionality of the Site.
11. Third-Party Analytics Tools and Third-Party Remarketing Tools
11.1 We use technologies and third-party services that may use Google Analytics, pixels, tags and web beacons (code snippets) on our Site to customise content and advertising, to provide social media features and to analyse traffic to our Site, including about how you use and interact with our Site.
11.2 We may also share information about your use of the Site with our trusted social media, advertising and analytics partners.
11.3 Analytics Tools. We use third-party analytics tools to:
(a) analyse usage trends on the Site including the tracking and reporting of website traffic, ad conversion tracking, traffic analysis and marketing optimisation;
(b) collect this data in aggregate form so that it cannot identify any individual user.
11.4 Third-party analytics tools collect non-Personal Information such as how often you visit our Site, the web pages you visit, add-ons, and other analytics data that assists us in improving our products and services.
11.5 Remarketing Tools. We use third-party remarketing tools to position targeted ads to visitors that have already visited our Site. We use our email database to create custom audiences on social media and online platforms such as Facebook, LinkedIn, Instagram to promote our Site and Services.
11.6 We reserve our rights to change, modify, add or remove any third-party analytics tools and third-party remarketing tools. By using our Site, you consent to the processing of any information these tools will collect in the way and for the purposes described above.
12.1 Our Site may provide links to other websites that may be of relevance and interest to you. Links to other websites do not constitute sponsorship or endorsement or approval of other websites.
12.2 We have no control over and are not responsible for the privacy practices or the content of any linked websites.
13. Access to and how you can control your Personal Information
13.1 You may request details of Personal Information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth).
13.2 If you would like a copy of your data or believe that your data is inaccurate, out of date, incomplete, irrelevant, please Contact us using the contact details provided below.
14. Complaints About Privacy
14.1 Please contact us using the contact details below if you have any questions or concerns about our collection, use or disclosure of Personal Information. We will aim to resolve your complaint within 30 days.
14.2 If you remain dissatisfied, you may refer your complaint in writing to the Office of the Australian Information Commissioner.
16. Our contact details
You can contact us:
(a) using the ‘contact us’ section provided on our website located at <www.artelier.com.au>;
(b) by email at firstname.lastname@example.org.
© 2020 D.J GILBERT & S.D GILBERT T/A ARTELIERONLINE. ALL RIGHTS RESERVED.