Shipping and returns policy
How much is Shipping?
Artelier offers free shipping within Australia for all artworks purchased on our site.
We do not currently offer shipping to destinations outside of Australia.
How long does shipping take?
After you purchase is confirmed by an Artist, you will receive an email to your registered email account confirming your purchase.
After receiving confirmation, we endeavour to make sure your new artwork is packaged and sent by the Artist within 3 business days.
For most metro areas, your artwork should be delivered within 5 business days of the artwork being shipped. If you live in a rural area, this may take a little longer.
What do I do if I haven’t received my artwork?
If you haven’t received your artwork within 10 business days of receiving your confirmation email, please contact us with the name of the artwork purchased and the Artist name, so that we can track the status of your item.
Does Artelier offer returns?
We offer hassle-free returns for a period of 14 days, from the date the artwork is delivered to you. We do not accept returns outside of this period.
How do I return an artwork?
If you’re not completely happy with your new artwork, you can book a return within the returns period by emailing us at email@example.com. All you need to do is provide the name of the Artwork purchased and name of the Artist purchased from.
We will then provide you with instructions about how to return your artwork to the Artist.
You are responsible for the cost of shipping the artwork back to the Artist.